Refund Policy

Your satisfaction is essential to us. Grhamoy offers hassle-free returns & exchanges within the guidelines below:

We offer hassle-free returns & exchange from the date of delivery and a further 5-7 days for the returned product(s) to reach us. We also offer reverse pick-up services. A reverse shipment fee of Rs 100 will be deducted at the time of refund per order, regardless of the number of items within that order. This means that if an order contains multiple items, only a single deduction of Rs 100 will be made for the entire order, not on each individual clothing item.

Processing Time: Returns are processed within 10 business days from the date of the request.

Return Guidelines:
All items undergo thorough inspection before dispatch. If you are unsatisfied with your purchase, returns are at Grhamoy's discretion.

Soft Furnishings: Return within 5 days of delivery if:

  1. Unmet expectations.
  2. Genuine defect or transit damage.

Bath Items: Return within 48 hours if:

  1. Unmet expectations.
  2. Genuine defect or transit damage.

Decor: Return within 48 hours only if the product is damaged, broken, or the wrong item.

Other Categories: Return within 5 days of delivery if:

  1. Unmet expectations.
  2. Genuine defect or transit damage.

Please Note: Only one free replacement for non-damaged products. Additional replacements incur a shipping fee determined by Grhamoy.

Exchange Policy: We don't offer direct exchanges. For a new item, initiate a return and then place a fresh order.

Refunds on products bought under certain sale:
Please check sale terms & Conscious before buying. For example any items purchased during a BOGO Sale (Buy 1 Get 1 Free) or any such promotions wherein free products are included, such orders will not be eligible for any returns.  

Return Pick-Up Policy:

  1. Make a return request via our website or email at cs@grhamoy.com within specified timelines.
  2. Include order number, product images, and reasons.
  3. Returned items should be unused, unwashed, undamaged, with original packaging and tags.
  4. Quality check failures at pickup will result in non-acceptance.
  5. Pack securely to prevent transit damage. 
  6. Pickup within 4 business days from request.

Cancellation of Return Request: If the pickup is scheduled and you wish to cancel, inform the logistics provider directly or email cs@grhamoy.com.

Digital Payments: Refunds are returned to the original payment mode, usually within 4-5 business days.

COD Transactions: Refunds are as Grhamoy Credits for the next purchase. Refunds initiate post receipt of the returned item.

Note: Refunds for self-shipped lost items are not granted.

For any concerns, reach us at cs@grhamoy.com (Mon-Sat, 10 am-6 pm). However, note that we do not address queries on WhatsApp. Queries unresolved over the weekend will be addressed the next working day.

Exceptions: To maintain hygiene, select categories might not be returnable. Grhamoy reserves the right to modify these exceptions without notice.